Meet our Store Managers
Our stores are places where we get to interact with and learn from our consumers, while they are able to get the full GANT experience. Around the world there are about 750 GANT stores and just as many Store Managers. We asked three of them to tell us about their experiences, life in the store, and what they are passionate about.
Susanne Dürr is the Store Manager of our flagship store in Munich, Germany:
“What excites me the most are the challenges and responsibilities that come with the Store Manager role. Every day looks different. It keeps me on my toes and motivates me for everyday tasks.
I joined GANT in 2011 as an Assistant Store Manager following my studies, and six months later I was promoted to Store Manager. In 2013 I opened the flagship store in Munich and I’ve been here ever since.
I chose GANT because I was attracted to the service-oriented atmosphere. I’m passionate about keeping that alive and developing it further. I’m very proud to represent the GANT spirit in coaching and motivating my team.”
Michael Symons manages the Regent Street store in London, UK:
“Customer experience is something I am immensely passionate about. A memorable experience starts within the team. I want to make sure that we have a great working environment where the team can feel at home, feel valued and feel that they can contribute to the success of the brand.
It’s so important that every member of the team understands the impact they have on their surroundings and their colleagues.
My ultimate goal is to create a unique experience for every person that walks into our store. Our priorities are based on building relationships and giving honest and genuine support to our customers rather than pushing a product that isn’t quite right but reaches a given target.”
Fredrik Hilmered is the Store Manager of our flagship store in Stockholm, Sweden:
“GANT’s credo – Never Stop Learning – is always present in our store. To me, it is not only a credo, but also a way of life. I think of it as always being open towards people and new ideas. In the store and on a daily basis I strive to make the team challenge themselves to learn new things and realize their true potential.
It’s a privilege to see my team learn and grow. We also use GANT Academy, our new retail training platform, to stay updated and to develop. It’s an online platform that gives an employee all of the product and technical knowledge needed to support the customer experience on the sales floor.
GANT Academy covers all areas of the business from Visual Merchandising to Leadership, Product History to Customer Service. It’s constantly being updated with new content meaning there is always something new to learn.”