Aufgabe
At Gant, technology is a key enabler of both employee and business success. We are looking for a Senior IT Specialist to join our IT Service Desk & Workplace team in Stockholm.
This is a senior, hands-on role where you will combine advanced technical support, automation, mentoring, and project delivery. Acting as the service desk team's "free player," you will support complex technical issues, drive continuous improvements, contribute to Retail IT projects, and help the organization embrace AI-powered ways of working.
Key Responsibilities
Provide L1, L2, and selected L3 technical support across Windows, macOS, Microsoft 365, Intune, identity management, and workplace technologies.
Act as the senior escalation point for complex technical issues and support colleagues with advanced troubleshooting.
Support and occasionally lead Retail IT projects, including store openings, refurbishments, closures, and technology rollouts.
Manage workplace device ordering and coordinate equipment lifecycle activities, including deployment, refresh, and retirement.
Create and maintain knowledge base articles while driving documentation best practices across the service desk.
Design and implement service desk automation using tools such as Jira Automation, Power Automate, PowerShell, and Python.
Promote AI-driven ways of working by identifying and implementing opportunities to improve support operations, automation, knowledge management, and project administration.
Profil
Significant experience in corporate IT support environments with a proven ability to resolve complex technical issues and improve service desk operations.
Strong knowledge of Windows, macOS, Microsoft 365, Intune, identity and access management, and workplace technologies.
Experience with ITSM platforms, preferably Jira Service Management, including administrative capabilities.
Experience with scripting and automation using PowerShell, Python, Power Automate, Jira Automation, or similar tools.
Proven ability to support or lead smaller IT projects, ideally within retail environments or other multi-site organizations.
Strong communication and stakeholder management skills, with the ability to collaborate across technical and business teams.
Relevant IT certifications, such as ITIL or Microsoft certifications, and a genuine interest in automation, AI, continuous improvement, and knowledge sharing.
Apply with your CV in English by 2026/11/09. Our team reviews applications on a rolling basis, so seize the opportunity to join us by submitting your application today