E-commerce Operations Manager

  • CDI
  • Temps plein
  • Au moins 5 ans d'expérience
  • BUT, Licence, Bac+3
  • Digital

Join our team and take the lead in our Digital Flagship operations!


Mission

GANT is looking for a proactive and detail-oriented E-commerce Operations Manager to join our global E-commerce Solutions team. In this role, you will ensure the smooth and efficient operation of our Digital Flagship, working closely with cross-functional teams to enhance internal processes and elevate the customer experience. Expert-level proficiency in Salesforce Commerce Cloud and Salesforce Core is a must for this position.

About the role 

  • Monitor daily E-commerce operations and collect reported bugs and own the resolution process. This role will report to Head of Ecom Solutions.

  • Identify key problem areas of the customer journey and provide feedback to the Product Owner. 

  • Act as a liaison between business stakeholders, internal and external development team, and Customer Service teams. 

  • Identify improvement areas within key operational processes to optimize efficiency across teams and markets. 

  • Manage projects involving daily operations and business-critical processes. 

  • Turn high-level business needs into epics, user stories, and tasks. Whilst ensuring the user stories follow best practices with well-defined acceptance criteria. 

 

Profil

To thrive and succeed in this role, we believe that you have:  

  • 3+ years of experience working within Direct-to-Consumer E-commerce 

  • Expert-level proficiency in Salesforce Commerce Cloud and Salesforce Core is a must. 

  • Experience working with agile processes and tools like JIRA, Monday.com, Confluence, and Slack. 

  • Strong problem-solving skills with a structured approach. 

  • Customer-centric mindset – all decisions and priorities are made with the customer and business impact in mind. 

  • Strong ability to work with data and make data-driven decisions. 

 

Desirable skills:  

  • Experience with leading User Acceptance Testing (UAT) and performing end to end tests. 

  • Understanding of CRM journeys, content and digital product management. 

  • Experience with Salesforce Order Management and Marketing Cloud 

 

We believe in a collaborative and dynamic work environment and believe that customer experience is at the forefront of everything we do. If you are passionate about E-commerce operations and eager to drive improvements that enhance efficiency and customer satisfaction, we would love to hear from you. Apply with your CV in English by 2024/04/04. Our team reviews applications on a rolling basis, so seize the opportunity to join us by submitting your application today.  

Please note that the position may be filled before the set end date 

Compétences

Innovation
Problem solving
Analytical
collaboration
Communication

Sur GANT

GANT se dresse comme un emblème de la mode American Sportswear, symbolisant le style intemporel et l'innovation sur plus de 70 marchés mondiaux. En tant qu'entreprise, nous mélangeons héritage et style contemporain, en concevant des vêtements dédiés aux plus audacieux, aux curieux et aux imaginatifs. Notre marque représente plus que la mode ; c'est une tradition d'excellence et d'authenticité. En tant qu'entreprise, nous favorisons une culture d'apprentissage en continu et de créativité, en invitant des employés performants à se joindre à notre équipe diversifiée d'innovateurs. Chez GANT, nous ne faisons pas que façonner l'avenir de l'industrie de la mode ; nous redéfinissons ce que signifie s'habiller avec intention et passion.